Refund Policy

Order Processing

Cancellation of orders is only possible within 24 hours of purchase, and you will receive a full refund. For prompt assistance, kindly contact us via email at americanclothesnative@gmail.com

Shipping

Issue 1: Tracking Shows Delivery, But Buyer Claims Non-Receipt

Regrettably, we do not offer refunds or reprints for orders marked as delivered. Customers can directly contact their carrier (e.g., USPS, UPS, DHL) to obtain precise delivery details, including GPS location.

Issue 2: Extended Lack of Tracking Updates

If tracking remains stagnant for over 2 weeks (for US orders) or more than 30 days (for international orders), we will initiate a refund process.

Issue 3: Delivery to Incorrect Address

Should a package reach a location different from the recipient’s address, we will refund the base cost or, if preferred, replace the item.

Issue 4: Return Due to Invalid Address

We do not provide replacements, refunds, or credits for entries with invalid addresses.

Issue 5: Return to Sender, Valid Address

In the event of a package being returned to the sender despite a valid and correct address, we will gladly replace and reship the order.

Issue 6: Post Office Indicates Package Lost

Should the post office declare a package lost in transit, we will happily replace and reship the order.

Received Items

If within 30 days of delivery you are not satisfied with your product you may return it for a full refund. Shipping charges are nonrefundable. Please note that refunds may take up to 30 days from receiving the product. Product must be in re-sellable condition* and must be accompanied by original receipt. Please include the reason for your return in the return form.

For best results when returning or exchanging product, please visit our Returns Portal on nativeamericanclothes.com.

*While Custom made items cannot be returned or exchanged, if the order is defective (i.e., fabric flaws, design, etc.) we will gladly exchange the order. Custom orders include, but are not limited to, name/number customizations, custom artwork, etc. If you would like to refund your item, please email americanclothesnative@gmail.com.

Other Issues with Received Items

For any questions, concerns, or assistance with our products and services, our dedicated customer support team is here to help.

• • Email: americanclothesnative@gmail.com